Starting a business online is easier and more affordable than ever. However, the challenges faced are many, and as a result it is not easy to succeed in the online world. The reported statistics shows the success rate of e-start-up is less than 1 per cent. Online sounds easy but it is an ever changing digital world. Unless you really are into tehnology, keeping upto its speed, meeting the demands latest technology and offerings, it can become a goose chase spending lots of money and resource. This is where we come in handy. We are a team of Technology professionals who understand and work with the ever changing technology on a daily basis. We can easily provide you what you need to sell your products and be your team mate working together on a great platform specifically for local small businesses and home based business. Read More
How to Start as a Seller?
You can use your social media logins or provide the details and Regsiter Directly. Visit Register
Once you are approved as a Seller, we will let you know by phone or email. You will be sent an email from us (please make sure any email from ozyonline.com.au do not get into spam folder). You have to reply back with the product details and images of the product. We may contact you for further details before your product is listed and it may take up to 7 days to list your products. Any decisions on this will be communicated to you promptly.
As a Seller, you will be able to login to the backend of the website (special access) where you can manage your own products. You can see reports of your product orders as well as manage the orders by marking as Shipped and Delivered.
You will be able to acess each of the orders containing your products (only your product you can see) and see details of customer and shipping address and manage processing status of the order. We will be happy to help you when ever required ans assist you in getting upto speed in making use of these fratures.
Once we have listed and all ready, we will inform you about the status and you are ready to sell with us. You can manage the pricing and details of the product using your special acces to our website. From this point, you are a Seller with products listed in the website having special access to manage your own products and ready to dispatch any orders from customers.
With any order where your products are included, you will be notified by email from Ozy Online email id email@example.com.Please make sure our emails do not get into your spam folder. The email contains basic information about the customer order like customer details, products name, address to ship etc. If any assistance required, email us on sthe support email provided to you and we will contact you. It is recomened to login to the website admin and make sure to check the order details.
Once you have packaged the order and ready for either customer pickup or shipping, you need to update that in the website against each order which then will notify the customer about their order. There is place holder to include the tracking information if you got one. This will trigger an email to the customer about the shipment or to be picked up.
Once delivery is complete, the order should be marked as Delivered which can be done by the website Admin Login. THis will trigger and email about the order delivery is complete.
Once delivery is complete is the time you can send us the invoice of your order or set of orders and then we will transfer the net transaction amount to you.
All the payments goes to Ozy Online busines Account. Time to time we will introduce new pand better payment options which will be managed within our accounts.
The payment to Seller starts when the order is delivered to customer. You as a Seller can either send us the invoice soon after order delivery is complete or we will process the payment in weekly/fortnightly cycle. By default it would be fortnightly and in case you need it weekly, you can inform us or as soon as we receieve your invoice, we can initiate the payment to you.
Normal mode of transfer would be to Sellers Bank Account. In case you want to transfer to your PayPal account, we can do that but please note that, there could be again a PayPal commission. We are flexible with any means of transfer as legally available in Australia.
Payment Gateway and Transfer
Our Objective is to provide this platform FREE of any commissions and so the money from your sales are your own and it is absolutely FREE of any commissions.
The payment transactions are through third party payment gateways who charges fees for processing the payment which we have to pay to the payment gateways.
To Account for the payment gateway charges, handling and transfer cost, we will have to deduct 3% to 5% of the total amount charged to the customer per order. Please note that the total transaction amount includes product cost, shipping cost and any additional per transaction fee we charge to the customer.
Upto 25 products, the maximum payment gateway charge would be 5% of total transaction amount which is the Payment Gateway Fee, Handling and Transfer charges only. You sell with us aboslutely Free of Sales comission
Products above 25 needs review and based on the mutual agreement we can work it out.
What you should know as a Seller
Below are Seller specific extracts from Conditions of Use
As a Seller, you are responsible for all aspects of items listing, health and safety compliance, certifications, compliance with laws, customer service and service delivery. You acknowledge and agree that, as a Seller, you are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals who may assist any other way that arises out of or relates to the use of this Site or the supply of services.
As a Seller listing your products in Ozy Online, you are responsible for the quality of products and their compliances with all the Federal and State Laws which includes Consumer Rights. Your product price should include GST and you are responsible for GST to the ATO if applicable.
Both Buyers and Seller agree to cooperate with and assist Ozy Online in good faith, and to provide Ozy Online with such information and take such actions as may be reasonably requested by Ozy Online, in connection with any complaints or claims made by Members relating to the provision of the Seller’s services.
In the case of any disputes and in case you as a Seller are not able to follow our terms and decision on the disputes, we will have to suspend your account and your use of our services. We will try our best to prompty pass on the information to you and try solve the issues liasing with the parties involved and you. In the event of an outcome that affects our customer satisfaction, we may have to terminate your listing in our website.
If you order through the Site you are required to immediately pay the agreed fees of the services provided by the Seller (“Service Fees”). After you have ordered services or goods obtained through your use of the Site Ozy Online will facilitate your payment of the Service Fees on behalf of the Maker as the Maker’s limited payment collection agent. Service Fees will be inclusive of applicable taxes where required by law. Service Fees paid by you are final and non-refundable, unless otherwise determined by Ozy Online.
All Service Fees will be processed by Ozy Online using the preferred payment method designated in your Ozy Online Account, after which Ozy Online will send you a receipt by email. If your primary Ozy Online Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that Ozy Online may, as the Maker’s limited payment collection agent, use a secondary payment method in your Ozy Online Account, if available.
Our cancellation and returns policies apply in addition to other rights and remedies a person may have under law including under the Australian Consumer Law.
Ozy Online forwards Sellers their Service Fees in the period as agreed or monthly if applicable. Customers and their satisfaction are our primary responsibility and we will ensure the delivery of purchased product happen before we transfer thier fees to the Sellers. Refunds to Buyers will be at the discretion of Ozy Online who is responsible in its capacity as the Seller’s limited payment collection agent for all refunds to cardholders. In the event Ozy Online determines at its sole discretion that a refund is necessary, Ozy Online reserves the right to deduct funds from the Service Fees due to Sellers on the next transfer date.